How to Spa
Personalize your day of relaxation and rejuvenation with a wide selection of expertly curated treatments. Prior to your arrival, we suggest acquainting yourself with our recommended check-in time, reservation policies, cancellation procedures, and other essential information to maximize your enjoyment.
While providing an exceptional spa experience, our guests' and staff's well-being and safety are always our top priority. To ensure you have the best possible experience, we kindly ask you to be mindful of the following guidelines.
Schedule an appointment at (858) 777-6690
Appointment Cancellation
If you need to cancel your spa appointment, please let us know at least 24 hours in advance to avoid being charged the full treatment price. We understand that plans change, and we appreciate your consideration, as it allows us to accommodate other guests.
Appointment Scheduling
To ensure you get your preferred services and times, we recommend booking your spa appointments at least two weeks in advance for weekdays and two to four weeks in advance for weekends or holidays. On some days, we may have same-day or next-day appointments available. Please call or stop by to see how we can best accommodate your needs.
Prices, services, and hours are subject to change without notification. Please check with us to confirm the current details. Our friendly spa reservationists are here to help you plan the perfect spa experience.
Age Requirement
Guests under 12 years old can enjoy nail services, and those who are 12-16 years old can receive nail and facial services. Anyone 16 years or older may enjoy any of our services. All guests under 16 years old must have a parent or guardian with them at the spa. Please see "Release of Liability" at the spa reception for details, as a parent or guardian must sign for anyone under 18 years old.
What Time to Arrive
To fully enjoy your spa experience, please arrive 30 minutes before your first treatment. This allows time to check in, change into your robe and slippers, shower, and begin slowing down to prepare for your treatment. Feel free to enjoy refreshments and relax in our lounge, steam room, and sauna before or after your treatment. You’re also welcome to use the fitness center across the hall from the spa and the outdoor pool located a short walk from the spa.
Arriving Late
We understand delays happen. However, arriving late may shorten your treatment time, affecting its effectiveness and your enjoyment. Treatments will end at the scheduled time to ensure the next guest isn't delayed, and the full value of the treatment will be charged.
If it is your first time visiting the spa, please allow ample time to find us. We are located on the first floor, down the hallway from the resort lobby, and across from the fitness center. Please ask our resort staff for directions.
What We Provide
We provide a locker, soft robe, and sandals for your comfort. To help you stay well-hydrated before and after your treatments, our relaxation lounge offers complimentary infused water, a variety of tea, and light snacks.
What to Leave at Home
We recommend leaving jewelry and valuables at home or in a hotel-provided safe. A spa locker is available for your personal items. For your safety and the best spa experience, alcohol is not allowed at the spa.
Cell Phones
Please help us maintain a tranquil environment by silencing your cell phones and refraining from using them during your visit. This is a peaceful sanctuary for you and other guests to relax.
Gratuities
The total price for each spa service includes the treatment rate and a 20% service charge. The service charge is shared among the therapist (18%), Spa Attendants and Receptionists (2%). At your discretion, you may leave an additional gratuity for your therapist.
Comfort Level During the Treatments
Your comfort is our priority. Undress to your desired level of comfort for treatments, as our skilled therapists will ensure appropriate draping for privacy. During treatments, only the area being worked on will be undraped.
Please let your service provider know if you need any adjustments, such as more or less pressure during a massage, warmer or cooler temperature, or music volume. Please tell your provider immediately if we can do anything to make you more comfortable. This is your time, and we want it to be perfect for you.
Health Concerns
Please inform us of any health conditions, allergies, or pregnancy when booking your appointment as well as upon arrival. This allows us to prioritize your safety and comfort during treatments.
Pregnancy
If you are pregnant, please let us know when booking your treatment. You may want to avoid deep pressure, massage on certain areas of your body, and heat treatments. Our spa reservationists are here to help you choose the safest and most comfortable options for you.
Gift Cards
Gift cards are available for any dollar amount and can be used at The Spa for services or retail, at A.R. Valentien and The Grill or for overnight accommodations at The Lodge at Torrey Pines.
