The Lodge at Torrey Pines Frequently Asked Questions

For your convenience, we have answered the most popular questions we receive from our guests. If your question is not answered here, please get in touch with the resort at (858) 453-4420.

On behalf of our family-owned hotel, we want to extend our sincere gratitude to you, our valued guest, for your loyalty. The evolving COVID-19 circumstances are affecting everyone and we understand that making travel arrangements can be challenging. Given these uncertain times, we want to provide you with some peace of mind about our flexible cancellation policy, if and when you consider your current or future travel plans.

Existing Reservations: All reservations that are scheduled for arrival before May 31, 2020 can be changed or canceled at no charge up to 24 hours before your scheduled arrival.

New Reservations: Any reservation that is booked between today and May 31, 2020 for any future arrival can be changed or canceled at no charge up to 24 hours before your scheduled arrival.

In anticipation of your arrival, we would also like to make you aware of property changes due to current circumstances:

  • Our typical daily resort fee of $40 will be waived during your stay.
  • A.R. Valentien will be temporarily closed until further notice.
  • Our team at The Grill at Torrey Pines looks forward to serving you with takeout, with breakfast available from 6:00 a.m. to 11:00 a.m. and lunch/dinner from 11:00 a.m. to 9:00 p.m. Please note that dining in is currently unavailable until further notice.
  • Room service is available 24 hours a day. Room service delivery charges will be waived.
  • Please be aware that no food or beverage will be sold at or delivered to the pool areas.
  • The Spa at Torrey Pines and fitness center will be temporarily closed until further notice.
  • Our chauffeured car service is currently not available until further notice.
  • Greene’s Retail is open from 9:00 a.m. to 7:00 p.m.

Again, we want to extend our sincere gratitude to you for your patronage and we look forward to welcoming you. If you have any questions, concerns, or requests, please do not hesitate to bring them to our attention.
 

March 13, 2020

The safety and well-being of our guests and employees is always our top priority, but that commitment takes on special significance in light of the global outbreak of COVID-19 (coronavirus). We are committed to following recommended procedures and protocols of the CDC, the World Health Organization and local health authorities.

For the most updated information, please refer to the CDC (Centers for Disease Control and Prevention), California Department of Public Health, and San Diego County Health and Human Services Agency (Public Health).

Our Commitment to Cleanliness and Hygiene

We always take great pride in maintaining the highest standards of cleanliness and hygiene. In response to COVID-19, we have increased the frequency with which our public areas, guest rooms, and facilities are deep-cleaned and disinfected, using hospital-grade disinfectants. We also offer hand sanitizer throughout the property for guest and employee use.

Staff Training and Hygiene:

  • Hand Sanitation: Employees are reminded daily by managers of proper and frequent handwashing technique – emphasizing its importance in combating the spread of viruses.
  • Employee Training: All resort employees have completed enhanced COVID-19 prevention and preparedness training.

Cleaning Protocols:

  • Guest Rooms: After guests depart and before the next guest arrives, our housekeeping team thoroughly cleans and disinfects guest rooms with a heightened focus on frequently touched surfaces.
  • Public Areas: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on high-trafficked areas.

Our Employees

Non-Attendance Policy: Our staff members have a strict prevention program in place that includes not reporting to work when demonstrating any cold or flu-like symptoms, and call-offs related to illness are reported to our Human Resources team for monitoring. Employees who exhibit flu-like symptoms or live with someone who exhibits such symptoms are required to stay away from work for 14 days from the last day the person exhibits such symptoms.

Travel Protocol: We have curtailed business travel to impacted areas and employees have been instructed to inform the hotel of the destination and means of any personal travel. Employees returning from any country or region designated by the CDC as a warning level of 2 or 3 or by the Department of State as level 3 or 4 are required to remain away from the hotel for 14 days after their last day in the area of question.

Guest Recommendations

We encourage you to follow guidance offered by the CDC as it pertains to prevention and treatment and review the latest updates on Coronavirus Disease 2019 Information for Travel.

Prevention: We encourage you to follow CDC recommendations and the same personal best practices that are standard for typical flu season – frequent washing of hands; avoiding contact with eyes, nose, and mouth; and limiting exposure to other sick people

Experiencing Symptoms: To safeguard the health of our guests and other visitors, we ask that you postpone your visit if you are ill with flu-like symptoms, or if you have recently traveled to a region that is experiencing widespread transmission of COVID-19. We also request that you assist us in our efforts by immediately reporting to us any flu-like symptoms you may experience during your stay. We will be happy to assist in locating appropriate medical treatment in the area.

A daily resort fee of $40 allows all guests to enjoy complimentary Wi-Fi access in guestrooms and public areas, chauffeured house car service within a five-mile radius, local and domestic long-distance phone calls, 24-hour access to the fitness center, guided nature walks of the Torrey Pines State Reserve twice daily, yoga classes on the weekends, use of the dry sauna, steam room, and inhalation room, use of the pool cabanas, loaner putters from Golf Services and golf balls to use on the putting green, morning coffee and tea service in the lobby, in-room coffee, tea, and bottled water, overnight shoe shine service upon request, and choice of newspaper delivered to your guestroom.

The Lost and Found is located in our Housekeeping department, which can be reached at ext. 6676.

Guided walking tours depart daily at 9:00 a.m. and 4:00 p.m. from The Lodge.

Taxis and public shuttles are always available directly at the airport, which is about 20 minutes away. Limousine and private transport services are also available. Please call the concierge to assist you in arranging these services in advance.

We offer complimentary chauffeured car service within a five-mile radius of the resort.

The chauffeured car service is complimentary for our hotel guests.

Complimentary coffee and tea service is available adjacent to the front desk area in the A.R. Valentien Lounge between the hours of 4:00 a.m. and 9:00 a.m. on weekdays and 4:00 a.m. and 10:00 a.m. on Saturdays and Sundays.

Our Golf Services department provides assistance with tee times. If you are booking a room, room reservations may also assist with securing tee times.

Pets are limited to one dog at 50 lb. or less, or two smaller dogs (combined weight of 75 lb. or less). There is a one-time nonrefundable cleaning fee of $75.

$30 self-parking / $40 valet parking, per night.

Check-in time is 4:00 p.m. and check-out time is noon.

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